Refund policy

REFUND & RETURN POLICY

Last Updated: 31 August 2026

At Brand Guides, we want you to feel confident when purchasing our digital products. We understand that sometimes a product may not meet your expectations, which is why we aim to make our refund process as fair and straightforward as possible.

DIGITAL PRODUCTS

Because our products are delivered digitally, there are no physical items to return. However, we are committed to making sure you receive the product you purchased and can access it successfully.

REFUND REQUESTS

If you are unhappy with your purchase, you may contact us within 7 days of purchase to request a refund.

When contacting us, please provide:

  • Your order number

  • The email address used to purchase

  • The name of the product

  • A brief explanation of the issue

We will review your request and aim to resolve it fairly.

ACCESS OR TECHNICAL ISSUES

If you are unable to download, open or access your purchased product because of a technical problem, please contact us.

We will first attempt to resolve the issue by providing a replacement file, new download link or alternative access method.

If we are unable to resolve the issue, a refund may be provided.

PRODUCT NOT AS EXPECTED

If you genuinely feel that the product was significantly different from what was described on our website, please contact us within 7 days.

We will review the circumstances and, where appropriate, offer a refund or another suitable solution.

DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us. After verifying the duplicate transaction, we can arrange an appropriate refund for the additional purchase.

REFUNDS

Approved refunds will generally be processed using the original payment method.

Please allow your payment provider or bank additional time to reflect the refund in your account.

IMPORTANT

Our products are digital resources designed to provide educational information, guidance and templates. Results may vary depending on how the information is applied to your individual business.

Purchasing a guide does not guarantee a specific business outcome, sales level, profit or success.

We encourage customers to carefully review the product description and included features before purchasing.

OUR COMMITMENT

We don't want you to feel stuck with a product you genuinely cannot use. If you have an issue with your purchase, reach out to us first. We will always try to find a reasonable solution.

Customer satisfaction matters to us, and every refund request will be considered fairly and individually.